emergency call center
A place that receives emergency telephone calls and relays them to the appropriate responders.
An emergency call center is a facility designated for answering emergency telephone calls and relaying them to the most effective responders for each situation, including police, paramedics, firefighters, and other trained emergency workers. The staff at such centers is often trained to provide instructions to callers in medical and safety matters when immediate action is needed while waiting for official responders to arrive.
The center receives emergency telephone calls and connects each situation with appropriate responders. It can serve several emergency services from one facility.
Call handling and dispatch distinguish the use from a station where vehicles and crews are based. Trained staff may also give callers immediate instructions while help is on the way.
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